The average company we audit is leaving $140K a year on the table.
It rarely comes from one big, obvious problem. It's a handful of small leaks that don’t often show up directly on your P&L: callbacks eating margins, a slow tech taking twice as long as your best ones, and unsold memberships and maintenance plans.
When you’re busing running your business, those line items may not scream for attention individually. That's why they go unnoticed. Add them up across a year, though, and the average we’ve seen across companies we’ve run audits with lands at $140K. On bigger shops, it's a lot more.
Our new performance pay audit tool.
I ran an audit on one business last month. They have nearly 10k jobs logged in ServiceTitan and mid-seven-figure revenue. We found three big opportunities:
Their callback rate was more than double what most companies on ShareWillow aim for
Their best techs had average tickets worth 4x those of their bottom techs
No memberships were sold on any of the jobs
All in, we uncovered opportunities to generate another $500K+ in revenue per year.
Here's how we comb through the data to find those opportunities:
We connect your ServiceTitan, Housecall Pro, or Jobber (it takes about 2 minutes, no exports, no IT project, no spreadsheets to wrangle)
We read your trailing 12 months of data across the whole business
We break down performance tech by tech: who's producing, who's generating callbacks, where your average ticket gap is, and exactly where the upside is hiding
Then we look at opportunities to fix any issues we spot and draft an incentive plan built to win back the money you're losing. We'll show you how the incentive plan could impact your techs' take-home pay (it usually goes up), and the ROI you'll see in the business. We find the incentive plan will generally pay for itself and then some.
One company we work with had callbacks running at 12%, then once they started tracking it, put it on a leaderboard, and tied it to pay, they got it down to 2.5%. Another customer 2x'd his average ticket.
Want to see what you're leaving on the table? If you're on ServiceTitan, Jobber, or Housecall Pro, book an audit here. It's free and yours to keep whether we work together or not.
Best,
Ryan